reception@traumacentre.com.au
Address Suite 211, 1 Princess Street, KEW, VIC, 3101
Call Now : 03 9205 9488
In Case of Emergency, Call 000
 
Overview Service Delivery

Overview Service Delivery

Overview Service Delivery

Model of Critical Incident and Trauma Debriefing as Practiced by the Trauma Centre of Australia

Immediate
  • On-site, group / individual debriefing as required, with follow-up as required by the customer.
  • Group or significant others debriefing as required by the customer.
Call out response
  • Response to information from service centre / caller.
  • Particulars of organisation; i.e. company, business.
  • Name of caller and contact details.
  • Who is responsible, or in charge at the site.
  • Incident details and clients to be seen.
  • Assessment of further counselling requirements and / or referral.
On-site contact
  • Report to persons in charge.
  • Details of nature of incident and concerns.
  • Development of a debriefing plan.
Staff debrief
  • Ascertain individual vs. group approach.
  • Deliver psychological counselling to facilitate recovery.
Debriefing process
  • Explanation of the process, e.g., feelings / reaction / symptoms / education phase.
  • Further contact and ongoing requirements.
Assessment and feedback
  • Clients at risk – their needs and support services.
  • Return to work plans and follow-up.
  • After initial contact, feedback to managers, person in charge.
Follow-up counselling
  • Negotiated with client and employee.
  • Monitored specific needs, with focus on symptoms.
  • Anger management.
Reports and
case closure
  • Specific format with details reflecting future requirements.
  • Follow-up referrals and case satisfaction surveys.