Overview Service Delivery

Model of Critical Incident and Trauma Debriefing as Practiced by the Trauma Centre of Australia 

1: Immediate

On-site, group / individual debriefing as required, with follow-up as required by the customer.
Group or significant others debriefing as required by the customer.

2: Call out response 

Response to information from service centre / caller.
Particulars of organisation; i.e. company, business.
Name of caller and contact details.
Who is responsible, or in charge at the site.
Incident details and clients to be seen.
Assessment of further counselling requirements and / or referral. 

3: On-site contact

Report to persons in charge.
Details of nature of incident and concerns.
Development of a debriefing plan. 

4: Staff debrief

Ascertain individual vs. group approach.
Deliver psychological counselling to facilitate recovery. 

5: Debriefing process

Explanation of the process, e.g., feelings / reaction / symptoms / education phase.
Further contact and ongoing requirements. 

6: Assessment and feedback

Clients at risk – their needs and support services.
Return to work plans and follow-up.
After initial contact, feedback to managers, person in charge.

7: Follow-up counselling

Negotiated with client and employee.
Monitored specific needs, with focus on symptoms.
Anger management. 

8: Reports and case closure

Specific format with details reflecting future requirements.
Follow-up referrals and case satisfaction surveys. 

What is a critical incident trauma situation?

Immediate Trauma Response Service
Non-Immediate Trauma Response Services 
Overview of Follow-Up Service Delivery