There are many times when things happen out of the ordinary. Sometimes, we need to address these critical issues immediately and other times these critical incidents have passed by but memories and thoughts still lurk within our mind. Having someone to talk to will help to ease the stress or worries before it escalates into something more severe.
All calls and chats are one-on-one with a trained mental health professional, and completely confidential. However, we may ask for your first name or username and some general details.
Before we begin, please establish if you are in an immediate critical situation.
Immediate Response Required
You currently already have a Critical Incident and Trauma Response Service Agreement with us, please have your Service Agreement Contract ready and call us (03) 9205 9488 during business hours or call our hotline (03) 9483 8889.
If you are unsure whether you have received the Service Agreement Contract or if you do not have a current Service Agreement with us, please fill in the Authority Form here.
No Immediate Response Required
If an immediate response is not required and you would like to contact us to make appointments, bookings or to chat to someone, following the easy steps below:
Three ways to contact us
Call (03) 9205 9488
(between 9.00AM – 5.00PM)
Call (03) 9483 8889
(between 5.00PM – 9.00AM)
24 hours a day, 7 days a week
Get a response in 24 hours
1. Call our Hotline – (03) 9483 8889
Whether you need to talk to someone immediately or want someone to immediately respond to a critical incident that has happened after business hours, our hotline open 24 hours a day, 7 days a week. Simply leave a message with our operators and we will respond to your call immediately.
For Service Agreement enquiries or other business enquiries, please call us during office hours on (03) 9205 9488.
2. Chat online
Sometimes, you may not want to talk to someone on the phone or face-to-face and chatting to someone online may be more convenient and comfortable. Our Psychcare 24/7 online service is available 24 hours a day, 7 days a week with experienced mental health professionals available to chat with you all day.
How it works
Answer the brief pre-chat questions
Read and accept the chat rules
Make a booking
Wait for you appointment
3. Email us
To send us an email, complete your details and write your message – you’ll hear back from one of our trained mental health professionals within 24 hours.