FAQ

What is trauma response?

Trauma usually involves a critical incident that requires immediate assistance. Critical incidents can include workplace accidents, violence, explosions, fires, hold ups, and terrorism, which can seriously impact the people and immediate operation of an organisation. TCA’s intervention model offers immediate counselling and trauma management in order to alleviate immediate stress and reduce the likelihood of post-traumatic stress disorder (PTSD). Assistance can be provided at the incident site, at home, at our offices, by phone or internet, or at another suitable location. 

I am experiencing trauma. How do I get help right now?

In the event of a life-threatening emergency, please call triple 0. To utilise TCA services, the first step is to call our service centre on (03) 9205 9488. We will find out more information about the situation you are facing and work with you to determine the best solution.

How quick will your response be?

A unique feature of the TCA’s service model is its immediate response to calls for assistance. Our qualified psychologists can be on site within an agreed time frame – usually 2 hours.

Our approach is flexible, depending on the extent of the incident, individual needs, contractual arrangements, and negotiations between counsellor, organization and managers.

How much will it cost?

Costs for our services range in accordance with service agreements, packages and requirements. For more information on our pricing structure, please contact us on (03) 9205 9488 or email reception@traumacentre.com.au

How can my company arrange a service agreement with the TCA?

For all enquiries regarding service agreements, please contact us on (03) 9205 9488 or email reception@traumacentre.com.au

Are your consultants qualified?

The Trauma Centre of Australia employs a team of specialized psychologists with skills that focus on critical incident and trauma situations. Our consultants are accredited psychologists with experience in both counselling and organizational psychology.

All trauma response consultants are specifically trained and specialized in critical incident debriefing. All consultants have worked in the area of trauma counselling and are continually re-trained to maintain best practice service delivery.

Will you treat my physiological symptoms?

We do not treat physiological symptoms but will make necessary referrals. We specialize in the assessment and treatment of psychological symptoms caused by traumatic incidents.

Who do you respond to?

We respond to all people and situations including individuals, groups, children, visitors, victims of crime, employers, organisations, and government agencies. Some people that use our services have service agreements while others are on an as-needed basis.

I live in a rural area. Can you assist me?

Yes. Through the TCA’s affiliate program, we can assist people in remote and regional areas. Our affiliates respond to traumatic incidents throughout Australia.

I am experiencing a life-threatening situation. What should I do?

If an incident is life threatening the first step is to call emergency services on 000. Once the immediate threat has been removed, TCA services can help with psychological symptoms associated with the trauma.

My employee’s may be experiencing trauma. What should I do?

Please contact us on (03) 9205 9488 or email reception@traumacentre.com.au

What is a critical incident debrief and why do I need one?

Debriefing is a specific type of counselling that deals with initial shock following a trauma. Although some people do not realize they are experiencing shock, debriefing can help minimise any effects thereafter.